FCA - Code of Conduct

Code of Conduct

ADOPTED BY RESOLUTION OF A GENERAL MEETING OF MEMBERS ON 28 JANUARY 1988

Members are to comply with the following Code of Conduct in addition to any requirements covered by statute:

Maintain a permanent office during normal office hours covered by staff or answer phone according to the size of the firm.
Offer clear terms of business and state or confirm detailed specifications covered by quotations, in writing, to each client.
Employ (and ensure that any sub-contractor employs) sufficient skilled staff, properly supervised and controlled, to enable contracts to be carried out and completed expeditiously in a proper and workmanlike manner, in accordance with the specification and good practice.
Use materials of a quality suitable for the intended purpose and which comply fully with the agreed specification.
Maintain adequate insurance policies to cover the normal risks to client, the public and the firm’s employees.
Keep proper files and records of each contract.
Deal promptly and fairly with any complaints made by clients directly or made by clients to the Association.
Permit, and/or seek permission from clients for, authorised officers of the Association to inspect the standard of workmanship on any fencing contract undertaken by a member when requested to do so by the Chief Executive of the Association.
Promote and maintain the reputation of the Fencing Contractors Association by encouraging the highest standards of business ethics and workmanship amongst management and staff.